Shipping policy
SHIPPING POLICY
Thank you for shopping with AC.
This Shipping Policy explains how order processing, delivery, tracking, and shipping-related issues are handled.
CONTACT
For shipping questions, please contact:
contact@acstore.shop
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
SHIPPING TIME
After your order has been processed and dispatched, estimated delivery is generally:
5–12 business days.
Delivery times are estimates and are not guaranteed.
Certain locations, customs procedures, carrier delays, severe weather, public holidays, unusually high shipping volumes, or other events outside our reasonable control may cause additional delays.
ORDER TRACKING
When tracking is available, customers will receive tracking information after the order has been dispatched.
Please allow some time after receiving the tracking information for the shipping carrier to update the first tracking event.
SHIPPING COST
Applicable shipping charges, if any, are displayed before the customer completes the order.
If a free-shipping promotion applies, eligibility and any applicable conditions will be displayed on the website or during checkout.
Customers will not be charged undisclosed shipping fees after completing an order.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please verify the following before completing your order:
• Full name.
• Street address.
• Apartment or unit number where applicable.
• City.
• State or region.
• Postal or ZIP code.
• Country.
• Contact information requested during checkout.
If you notice an address error after placing an order, contact us immediately at:
contact@acstore.shop
We will make reasonable efforts to update the address before fulfillment, but address changes cannot be guaranteed after an order has been processed or shipped.
INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the customer submitted an incorrect or incomplete address, additional shipping costs may apply if the package must be shipped again.
We will review these situations individually.
DELIVERY DELAYS
Occasional carrier delays may occur.
If your order has not arrived within the expected delivery timeframe, contact:
contact@acstore.shop
Please include your order number so we can review the available tracking information.
LOST PACKAGES
If tracking does not show successful delivery and the package is confirmed lost during transit, please contact us.
After investigation, we will provide an appropriate solution, which may include replacement or refund depending on the circumstances.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first:
• Check the delivery area.
• Ask household members.
• Check with neighbors.
• Verify the address on the order.
• Contact the shipping carrier where appropriate.
If you still cannot find the package, contact us and we will assist with the information available from the carrier.
DAMAGED PACKAGES
If an order arrives damaged, please contact us as soon as possible at:
contact@acstore.shop
Include:
• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.
We will review the request and provide an appropriate resolution.
INTERNATIONAL SHIPPING
Where international shipping is available, delivery periods may vary by destination.
International shipments may also be subject to customs procedures, import duties, taxes, or other government charges depending on the destination country.
Where such charges are not collected at checkout, they may be the responsibility of the recipient as required by local law.
CUSTOMS DELAYS
Customs inspections and clearance procedures are controlled by government authorities and are outside AC's direct control.
These procedures may occasionally extend delivery times.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us immediately.
We will try to accommodate your request before fulfillment.
Once an order has already been processed or dispatched, we may no longer be able to modify or cancel it.
RETURNED TO SENDER
If a shipment is returned to us because of:
• An incorrect address.
• An incomplete address.
• Refusal of delivery.
• Failure to collect the package.
• Another delivery issue attributable to the recipient.
Please contact us so we can determine the available options.
Additional shipping charges may apply for reshipment where permitted.
SHIPPING ESTIMATES
All processing and delivery estimates are provided in good faith.
Delivery dates may vary due to factors outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
CONTACT
For any shipping-related question:
AC
Email: contact@acstore.shop