Refund policy
RETURN AND REFUND POLICY
At AC, we want you to be satisfied with your purchase. If something is not right, please review our return and refund policy below.
RETURN WINDOW
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
• Be unused, unworn, unwashed, and in the same condition in which it was received.
• Include all original tags, packaging, and accessories where applicable.
• Show no signs of wear, damage, alteration, washing, or misuse.
• Be accompanied by valid proof of purchase or order information.
RETURN REQUESTS
To request a return, please contact us at:
contact@acstore.shop
Please include:
• Your full name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos of the item when the request involves damage, defects, or an incorrect product.
Please do not send a product back before contacting us and receiving return instructions.
RETURN SHIPPING
For returns due to a change of mind, incorrect size selection, or other reasons not caused by AC, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us. After verification, AC will provide an appropriate solution and, when applicable, cover reasonable return or replacement shipping costs.
Original shipping charges are non-refundable unless the order was incorrect, defective, or otherwise eligible due to an error on our part.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
contact@acstore.shop
Please provide your order number and clear photos showing the issue.
Once verified, we may offer, depending on the circumstances:
• A replacement.
• A refund.
• Another appropriate resolution agreed with the customer.
NON-RETURNABLE ITEMS
Returns may not be accepted for:
• Items that have been worn, washed, altered, damaged, or used after delivery.
• Items without original tags or packaging where applicable.
• Personalized or customized products.
• Gift cards.
• Items specifically identified as non-returnable before purchase.
Where required by applicable consumer law, mandatory consumer rights will still apply.
EXCHANGES
If you need a different size, color, or product, please contact us at:
contact@acstore.shop
Depending on stock availability, we may arrange an exchange or ask you to return the original item and place a new order.
REFUNDS
Once your returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for the amount to appear in your account.
Processing times may vary depending on your bank or payment provider.
If more than 10 business days have passed after we confirm that your refund was issued, please contact us.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
contact@acstore.shop
We will make reasonable efforts to cancel the order before fulfillment.
Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible. In that case, the order may need to be handled under our standard return procedure.
LOST PACKAGES
If tracking information indicates that an order has not been delivered within the expected delivery period, contact us so we can investigate with the shipping carrier.
If the package is confirmed as lost, we will provide an appropriate replacement or refund.
PACKAGES MARKED AS DELIVERED
If tracking shows your package as delivered but you cannot locate it, please:
• Check around the delivery location.
• Check with household members or neighbors.
• Verify the shipping address used on the order.
• Contact the shipping carrier where appropriate.
If you still cannot locate the package, contact us at contact@acstore.shop and we will assist with the available shipping information.
CHARGEBACKS
We encourage customers to contact us before initiating a payment dispute or chargeback.
Many delivery, return, refund, or product concerns can be resolved quickly by contacting:
contact@acstore.shop
CONSUMER RIGHTS
Nothing in this policy is intended to limit any mandatory rights available to you under applicable consumer protection laws.
CONTACT
For questions about returns or refunds:
AC
Email: contact@acstore.shop